Shipping to the USA:

• Products (except samples) shipped to the USA are shipped via UPS Ground. For this reason, the delivery may take up to a week.
• Samples orders are shipped via USPS First Class, delivery may take eight to ten (8-10) business days, and no tracking number is available.
• We DO NOT ship to PO boxes or APO/FPO addresses in the USA.
• Orders placed on Friday will be processed on Monday. Orders placed during a bank or public holiday will be dispatched later as the couriers are closed.

Delivery times may vary according to the delivery address, the type of delivery selected by you at the checkout, and the relevant Local Affiliate. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling the order.

Your order will be shipped to the delivery address you provide at the checkout. Once an order has been placed, the shipping option cannot be modified. Please make sure to provide all the details needed including apartment/suite/building number, and the company name if needed.

We are unable to process orders to a P.O Box address. 

Tracked deliveries that cannot be delivered because of absent customers will be shipped again at the customer’s expense or cancelled. For specific delivery lead times, please contact us with your request before placing your order via our Contact Us page.

Products containing alcohol (including perfumes): Due to strict international transport regulations, we are not able to ship items containing alcohol (hence perfumes) to some countries, sorry about that… If your country is not listed in this section, we recommend that you order our perfume oil or the body care collection instead as they do not contain alcohol and are therefore not subject to the same restrictions.